What Will Customer Experience Look Like in Retail?
January 9, 2023
At the center of the 3D CX integration, there are three core elements that are foundational of the immersive retail customer experience.
Transforming Retail Operations: A Recap of AWS London Analyst Tour
November 9, 2022
IDC Retail Insights Team Europe joined AWS for a two days’ AWS London Analyst Tour to give first-hand examples of how technology enables innovation of the entire retail value chain
3 Key Takeaways from the IDC Retail Summit
November 7, 2022
With buyers changing how and why they shop, retailers need to ensure that their brand purpose aligns with their customers and enhances their internal operations.
4 Ideas to Future-Proof Omnichannel Strategy in Retail
June 17, 2022
Retailers are facing systemic changes in consumer behaviour to which they need to adapt rapidly. These developments are opening new opportunities for companies to get their omnichannel strategy right.