logo
  • Research
  • Data & Analytics
  • Custom Solutions
  • Events
  • Our Analysts
  • For EU
  • About IDC
  • Resources
  • Blog
  • MyIDC
  • Become a Client
  • Search

Customer Experience

Customer Service: Telecoms’ First – and Last – Use Case for AI

March 4, 2024

Telecoms

Read More

Ready for NRF 2024: 10 Imperatives for Success in Retail

December 19, 2023

IndustriesDigital Transformation

Read More

How Can Manufacturers Transform the Customer Experience with B2B Digital Commerce

July 20, 2023

IndustriesManufacturingCustomer Experience

Read More

Why Listening to Customers and Engaging with Them Are Not the Same Thing

March 10, 2023

Customer Experience

Read More

Loading…

Categories

Recent Posts

  • IDC European Enterprise Communication and Collaboration Survey 2025: Growing Customer Demand for Choice and Flexibility
  • Marketplace Multipliers: Understanding Revenue Overlap in the Cloud Ecosystem
  • Digital Sovereignty in Europe in 2025: What’s “Plan B”?
  • The NIS 2 directive – where are we now?
  • Unlocking measurable business value: the essential guide for technology sellers

Success Stories

——————————————————————————

Subscribe to IDC’s European Newsletter

SUBSCRIBE TO OUR BLOG AND GET THE LATEST INSIGHTS

[mailpoet_form id=”3″]

© 2025 IDC UK Blog. All rights reserved ǀ Privacy Policy ǀ Terms of Use