Apple is Planning a Big Push Into Services – So How Big and Where is its User Base?
April 4, 2019
This blog entry draws upon IDC installed base research based on its device tracker's data to show in what countries Apple devices are used, and which ones.
Dancing on the CX Market Ice: Salesforce and Adobe Choose Their Partners
April 2, 2019
The CX market is increasingly becoming polarised around the two sexiest and fastest-growing leading protagonists: Salesforce and Adobe.
Insurance CX delivered with empathy critical amid turbulence: Takeaways from the ABI Conference
March 29, 2019
To capitalize on opportunities, the U.K. insurance industry should be more open to embrace digital technologies and explore partnerships with insurtechs.
The Future of Work: When “Good” IT Strategies Help Drive Change
March 28, 2019
An IT strategy with a "people first" approach is crucial for a company's survival in this rapidly changing world in the future of work.
European AI Innovation Yields Global Winners
March 27, 2019
It's widely believed that European businesses are not exploiting advanced technologies such as AI as effectively as US or Chinese companies.
Intelligent Application Services: Redefining the Market for the Digital Era
March 26, 2019
Application services providers are under intense pressure to transform themselves to truly support rapid customer innovation at scale.